Ok. I understand the response to my "additional points", but your responses to my questions 1 and 2 aren't clear to me. Let me summarize my confusion about this by reiterating different responses I have received from these various emails:

> However, it isn’t accurate to say there is no way to terminate your relationship or permanently close your account. We do allow customers to deactivate/close their accounts so that no new activity can occur; closing your account ends your active brokerage relationship, even though we must retain some records for required legal and regulatory retention periods.

^ This says that deactivation "ends your active brokerage relationship".

> Deactivation is meaningful, but it is not the same as data deletion. When your account is deactivated, you and others can no longer use it to trade or transfer, but the account still exists, and we still treat your relationship as ongoing.

^ This says that upon deactivation, RobinHood will "still treat your relationship as ongoing"

> On the “relationship with us” language in the Privacy Policy: We consider your relationship with Robinhood to be active as long as your account remains open in our systems, even if it’s deactivated and you aren’t using it. That relationship typically ends when your account is permanently closed and any outstanding obligations tied to it (for example, required record‑keeping for payments, trades, or tax reporting) are resolved.

^ This says that "That relationship typically ends when your account is permanently closed", but when I asked how to permanently close an account, the response I received was:

> At this time there is no way to permanently delete an account and it's related login. Once an account is deactivated, this is as close to deleting the account as possible.

So after your response, my understanding is still the same: Per the Privacy Policy, RobinHood will "retain certain data for the duration of your relationship with us and for a period of up to 5 years after the relationship ends in order to comply with our obligations as a regulated financial institution", but Robinhood has no mechanism for a customer to terminate that relationship or permanently delete their account.

Is that accurate? Or do you have a mechanism for permanently terminating my relationship with RobinHood?

I also still haven't been told any specific law or regulation that requires the retention of this information. Note that other similar platforms such as Fidelity and Webull do have mechanisms for permanently deleting an account, so it seems to me that it is possible to do this in a way that complies with the obligations of a regulated financial institution. This is why I keep asking for specific regulation.

Thanks,
Ben