Hi Ben,

My name is ██████ with Robinhood support, I hope this email finds you well!

Thanks for following up and explaining where the confusion is coming from — I understand why you’re asking for more detail here.
On your request to remove your username, email, and password and make your account/profile entirely inaccessible:
When you submit a data deletion request in the app or on the web, we delete personal information that is considered non‑essential, such as certain marketing and analytics data and some profile and contact information. However, because we’re a regulated financial institution, we’re required by law to keep some core records about your account and activity (including certain identifiers tied to those records) even after a deletion request is processed. That’s why we can’t completely erase every data point you mentioned while still meeting those obligations. Your credentials are stored securely and are not used for marketing, and no one can use your account to place trades or move money once it’s deactivated or closed.

On the “relationship with us” language in the Privacy Policy:
We consider your relationship with Robinhood to be active as long as your account remains open in our systems, even if it’s deactivated and you aren’t using it. That relationship typically ends when your account is permanently closed and any outstanding obligations tied to it (for example, required record‑keeping for payments, trades, or tax reporting) are resolved. After that point, we retain only the data we’re legally required to keep for a period of years for regulatory, tax, accounting, security, and fraud‑prevention purposes, and then delete it when those retention periods expire.

On whether deactivating your account does anything:
Deactivation is meaningful, but it is not the same as data deletion. When your account is deactivated, you and others can no longer use it to trade or transfer, but the account still exists, and we still treat your relationship as ongoing. That’s why the retention clock doesn’t simply reset on deactivation. Even after deactivation or closure, you may still be able to log in to access required items like statements or tax documents, and to manage your data preferences — but the account itself isn’t usable for investing.

Should you have any further questions, please do reach out again we are here 24/7. Have an amazing rest of your day, and thank you for choosing Robinhood and helping us democratize finance for all!

Sincerely,
██████